Support
Find answers below. If yours is not here, email us or ask in the Discord.
Common Questions
The game is not publicly playable yet. Details for the October 2026 alpha playtest and any future pricing will be announced when they are ready.
No browser version is available. The alpha playtest is planned for October 2026, and client download details will be announced closer to the test.
Password reset by email is not available on this website yet. Contact support for help with your account.
Contact support with your display name, the item or location involved, the approximate time, and what happened. We will review the report.
Contact support with the player name, the approximate time, and a description of what happened. Include a screenshot if you have one.
Supported devices for the alpha playtest have not been announced yet. Watch the news and Discord for access details.
No. The shop is closed and is shown only as a preview. There is no membership purchase on this website.
Yes. Creating an account currently requires an invitation code. Join our Discord for news about playtest access.
Still Stuck?
Write to support@everember.com and include these details to save a round trip:
- Your display name, spelled exactly as it appears in game.
- Roughly when the problem happened, and what you were doing at the time.
- The exact wording of any error message, and a screenshot if you can take one.
- For a lost item: its name, and whether it went missing in the bank, a trade or a death.
Nobody from EverEmber will ever ask you for your password. If a message does, it is not from us. Report it and delete it.